"hi everyone, sorry for neglecting this thread for so long. while it's never fun to read critical feedback, i do appreciate the fact that people have taken the time to share their concerns and wanted to let it be known that i am reading.
to clarify a few things:
- i took a small investment last spring so i could hire our third person to help on a new mobile project.
- i shut off facebook comments because it had basically come down to the same 50 people (a few of whom actually work at other music sites) writing the same nasty message everyday and facebook has really poor admin tools...i'm all for feedback, but it needs to be constructive for anything to get done. note that i never removed comments and purposely left the comments section open for about 2 weeks after the new design was released.
- like most 3rd party services, alexa is terribly off target. quantcast is also wrong as we removed the measurement code last month. quantcast was a requirement from our advertisers, and it doesn't make sense to keep it around now that i've taken all of the ads off thesixtyone.
- our current implementation of groups/channels is computationally intensive and couldn't scale. we have some good ideas for improving performance and actually improving the user experience. it's only just occurred to me how crappy this must feel for those participating in the goon group. i feel bad about this.
- i know that change sucks for some. heck, my partner, sam, had a hell of time adjusting for the first two weeks...but, at the end of the day, i felt an obligation to continue to push the envelope for music discovery and was prepared to fail outright rather than sit comfortable with a subpar yet familiar music experience.
all i can really say for now is that i promise that things will only get better, that i'm aware of the distress, and that i've got something to prove."
"The goon group" he's referring to is The Goons, a music group on thesixtyone, for members of the Something Awful forums. When someone asked why he changed the site, he replied:
"Simplicity. I had furiously bolted on features over the last 12 months as I experimented with how people explore music. Anything that didn't fit the core experience was cut."
Now, on one hand I've got to hand it to him for going back to a thread where people were criticizing him. But really, some of his points don't make any sense. A lot of the Facebook commenters were artists and listeners who had no affiliations with other music sites, and who spent a lot of time and money on the site and were confused and angry due to the sudden change. It also doesn't address his puzzling blog post. If he wants to do damage control, it's a bit late, as he should have started doing it on day 1. What do you think?